Shipping Policy
At Calroce, we provide shipping information to help customers understand how their scarf orders are processed and delivered. This Shipping Policy applies to orders placed through our website.
Shipping Area
We currently ship only within the United Kingdom. Orders with delivery addresses outside the United Kingdom are not eligible for shipping through our website.
Shipping Cost
We offer free shipping on orders delivered within the United Kingdom. Calroce does not apply an additional shipping charge for this standard shipping service. Product and order prices on our website are displayed in GBP (£).
Order Cut-Off Time
Our order cut-off time is 2:30 PM (GMT+1), Monday to Friday. Orders placed before 2:30 PM may be processed on the same business day. Orders placed after 2:30 PM may begin processing on the following business day.
Orders placed on weekends or public holidays may begin processing on the next business day. The cut-off time determines when an order may enter our processing workflow and does not mean that an order will be dispatched on the same day.
Processing Time
Our estimated processing time is 1 to 2 business days. During this time, the order is prepared for dispatch.
Processing time may begin on the next applicable business day depending on when the order is placed, including orders placed after the daily cut-off time, on weekends, or on public holidays.
Transit Time
After an order is dispatched, the estimated transit time is 3 to 4 business days. Transit time is the estimated time taken for the shipment to travel from dispatch to the delivery address.
Estimated Delivery Time
The estimated total delivery time is 4 to 6 business days. This estimate combines the estimated processing time of 1 to 2 business days and the estimated transit time of 3 to 4 business days.
Delivery times are estimates and may vary depending on the delivery location, carrier operations, public holidays, weather conditions, or other circumstances that may affect transportation and delivery.
Shipping Carrier
Orders are shipped using Evri. Once an order has been dispatched, the shipment is handled through the carrier’s delivery network.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order. If the delivery address contains an error, please contact us as soon as possible at support@calroce.shop.
We will review address change requests, but an address change may not be possible once the order has entered processing or has been dispatched.
Order Cancellations
If you wish to cancel an order, please contact us within 1 day of placing the order at support@calroce.shop.
Cancellation requests are reviewed based on the current status of the order. Once an order has entered processing or has been dispatched, cancellation may no longer be possible. A cancellation is only confirmed once we have confirmed that the request has been successfully processed.
Late or Delayed Packages
The estimated delivery time of 4 to 6 business days is not a guaranteed delivery date. Packages may occasionally be delayed due to carrier operations, public holidays, weather conditions, delivery address issues, or other circumstances that affect delivery.
If your package is delayed beyond the estimated delivery timeframe, please contact us at support@calroce.shop with your order details. We will review the available order and delivery information and provide assistance based on the circumstances of the shipment.
Delivery Issues
If you experience an issue with the delivery of your order, such as a package that has not arrived or appears to have been delivered to the wrong location, please contact us at support@calroce.shop and provide your order details and any relevant information available to you.
We will review the reported issue based on the available information. Where appropriate, additional information may be required to understand the delivery status or investigate the issue.
Contact Us
For questions regarding shipping, delivery, or order cancellations, please contact us by email at support@calroce.shop.
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT+1)