Terms of Service
These Terms of Service govern your use of the Calroce website and the purchase of scarves and related products offered through our website. By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or making a purchase.
About Calroce
Calroce sells different types of scarves through its website.
For questions regarding our products, orders, or these Terms of Service, please contact us by email at support@calroce.shop.
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT+1)
Products and Product Information
We make reasonable efforts to present product information accurately. Product descriptions, photographs, and other information are provided to help customers understand the products offered.
The appearance of a scarf, including its colour or visual details, may appear differently depending on factors such as the device, screen, display settings, lighting, or photography. We do not represent that the appearance shown on every device will be identical to the physical product.
Product availability may change, and a product shown on the website may become unavailable before or after an order is placed.
Prices and Currency
All prices displayed on the Calroce website are in GBP (£).
We offer free standard shipping for orders delivered within the United Kingdom and do not apply an additional standard shipping charge to eligible orders.
The applicable order total will be presented during the checkout process before you complete your purchase.
Orders and Acceptance
When you place an order, you are submitting a request to purchase the selected products. We may need to review order details before processing the order.
An order confirmation does not necessarily mean that an order can no longer be affected by issues such as product availability, payment processing problems, incorrect information, or other circumstances that prevent fulfilment.
If we are unable to process or fulfil an order, we may contact you using the information provided with the order.
Payments
Payments are processed through Stripe. Payment options available at checkout may depend on the methods supported and displayed by Stripe at the time of purchase.
Payment must be successfully authorised or processed, as applicable, before an order can proceed through the normal order process.
Shipping and Delivery
Calroce currently ships only within the United Kingdom. Orders are shipped using Evri.
Our order cut-off time is 2:30 PM (GMT+1), Monday to Friday. Estimated processing time is 1 to 2 business days, followed by an estimated transit time of 3 to 4 business days. The estimated total delivery time is 4 to 6 business days.
Delivery times are estimates and are not guaranteed. Further information about shipping, delivery delays, and delivery-related issues is available in our Shipping Policy.
Order Cancellations
If you wish to request cancellation of an order, please contact us at support@calroce.shop within 1 day of placing the order.
Cancellation requests are reviewed according to the current status of the order. Once an order has entered processing or has been dispatched, cancellation may no longer be possible. A cancellation is not confirmed until we confirm that it has been successfully processed.
Returns and Refund
Return requests may be made within 20 days of receiving an order, subject to the conditions set out in our Returns & Refund Policy.
We accept return requests for defective and non-defective products, subject to review. Returned items may be inspected to assess their condition and the reason for the return.
Direct exchanges are not offered. For non-defective returns, the customer is responsible for the cost of the return label and return shipping. Where we confirm that the wrong item was sent or that an item arrived damaged or defective due to an issue for which Calroce is responsible, we will provide or cover the reasonable cost of the return label, as applicable to the approved return.
Where a refund is approved, it is processed according to the refund timeframe stated in our Returns & Refund Policy.
Customer Responsibilities
You are responsible for providing accurate and complete information when placing an order, including your name, delivery address, email address, and other information required during checkout.
You are also responsible for reviewing your order details before completing your purchase and for contacting us promptly if you identify an issue with your order.
Website Use
You agree to use the Calroce website lawfully and not to interfere with the normal operation or security of the website. You must not use the website for fraudulent, unlawful, or unauthorised purposes.
Intellectual Property
Unless otherwise stated, the content available on the Calroce website, including text, product descriptions, logos, graphics, and other website materials, may be protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or use website content for commercial purposes without appropriate permission, except where permitted by applicable law.
Limitation of Responsibility
Nothing in these Terms of Service is intended to exclude or limit rights or obligations that cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, Calroce is not responsible for delays or failures caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, public holidays, technical interruptions, or other events that may affect order processing or delivery.
Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page, and the updated Terms will apply from the time they are made available, subject to applicable law.
Contact Us
For questions regarding these Terms of Service, please contact us by email at support@calroce.shop.
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT+1)