Frequently Asked Question

Where does Calroce ship?

Calroce currently ships only within the United Kingdom. We do not currently offer shipping outside the United Kingdom.

How much does shipping cost?

We offer free standard shipping on orders delivered within the United Kingdom. Calroce does not apply an additional standard shipping charge to eligible orders.

Which shipping carrier do you use?

Orders are shipped using Evri.

What is the order cut-off time?

Our daily order cut-off time is 2:30 PM (GMT+1), Monday to Friday. Orders placed after this time may begin processing on the following business day.
Orders placed on weekends or public holidays may begin processing on the next business day.

How long does order processing take?

The estimated processing time is 1 to 2 business days.

How long does delivery take?

The estimated transit time after dispatch is 3 to 4 business days. Including processing and transit, the estimated total delivery time is 4 to 6 business days.
Delivery times are estimates and are not guaranteed. Actual delivery may vary due to circumstances affecting order processing or delivery.

How can I track my order?

After your order has been dispatched, tracking information may be available through the shipping carrier. Orders are shipped using Evri.
If you need assistance with your order status, please contact us at support@calroce.shop and include your order details.

What should I do if my package is delayed?

Packages can occasionally be delayed due to carrier operations, public holidays, weather conditions, delivery address issues, or other circumstances affecting delivery.
If your order has not arrived within the estimated delivery timeframe, please contact us at support@calroce.shop with your order details so we can review the available information.

Can I change my delivery address?

If you notice an error in your delivery address, please contact us at support@calroce.shop as soon as possible.
Address changes may not be possible once an order has entered processing or has been dispatched.

Can I cancel my order?

You may request cancellation within 1 day of placing your order by contacting us at support@calroce.shop.
Cancellation requests are reviewed according to the current status of the order. Once an order has entered processing or has been dispatched, cancellation may no longer be possible. A cancellation is only confirmed once we confirm that the request has been successfully processed.

What is your return window?

You may request a return within 20 days of receiving your order. Return requests are subject to the conditions stated in our Returns & Refund Policy.

Do you accept returns for non-defective scarves?

Yes. Return requests for non-defective products may be accepted within the applicable 20-day return window, subject to review and the return conditions.
For non-defective returns, the scarf should be returned in the condition in which it was received and should not be returned damaged, altered, or in a materially different condition.

What should I do if I receive a wrong, damaged, or defective scarf?

Please contact us at support@calroce.shop and provide your order details along with clear photographs showing the item and the reported issue.
We will review the available information and may request additional details or photographs where necessary.

Who pays for the return shipping cost?

For approved returns of non-defective products, the customer is responsible for the cost of the return label and return shipping.
If we confirm that the wrong item was sent or that the item arrived damaged or defective due to an issue for which Calroce is responsible, we will provide or cover the applicable return label cost.

Do you offer direct exchanges?

No. We do not offer direct exchanges.

Is there a restocking fee?

No. We do not charge a restocking fee for eligible returns. The restocking cost is £0.

When will I receive my refund?

Once an eligible returned item has been received and inspected, any approved refund is processed within 7 business days.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

What should I do if my refund is delayed?

If your refund has been approved but you have not received it within the expected timeframe, please check your payment account or contact your payment provider, as posting times may vary.
If you still need assistance, contact us at support@calroce.shop with your order details so we can review the available refund information.

Which payment method do you accept?

Payments are processed through Stripe. The payment options available during checkout may depend on the payment methods supported and displayed by Stripe at the time of purchase.

What currency are your prices displayed in?

All product and order prices on the Calroce website are displayed in GBP (£).

How can I contact Calroce?

You can contact us by email:
Email: support@calroce.shop
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT+1)