Payment Policy

This Payment Policy explains how payments are handled for orders placed through the Calroce website. All product and order prices on our website are displayed in GBP (£).

Accepted Payment Method

Payments for orders placed on Calroce are processed through Stripe. The payment options available to you during checkout may depend on the payment methods supported and displayed by Stripe at the time of your purchase.

Payment at Checkout

Payment is required at the time you place an order through our website. Your order will be submitted after you complete the checkout process and the payment is successfully authorised or processed, as applicable.
If a payment cannot be authorised or completed, the order may not be successfully placed. In such cases, you may need to review your payment information or use another payment option available through the checkout process.

Prices and Currency

All prices displayed on the Calroce website are in GBP (£). The price shown for a product or order at checkout is the applicable price presented during the checkout process.
We offer free shipping within the United Kingdom, and Calroce does not apply an additional standard shipping charge to eligible orders.

Payment Security

Payment information is processed through Stripe. Calroce does not state that any payment system is completely free from risk or guarantee uninterrupted payment processing. Payment processing is subject to the systems and procedures of the relevant payment provider.

Payment Issues

If you experience a problem while making a payment, please check the information entered during checkout and follow any instructions displayed by the payment provider.
If you require further assistance regarding an order placed through Calroce, please contact us by email at support@calroce.shop.

Refund

Where a refund is approved under our Returns & Refund Policy, the refund will be processed according to that policy. Approved refunds are processed within the stated refund processing timeframe, and the time required for the funds to appear in your account may depend on the payment provider or financial institution.

Contact Us

For questions regarding payments or an order, please contact us by email at support@calroce.shop.
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT+1)