Privacy Policy
This Privacy Policy explains how Calroce collects, uses, stores, and protects information when you visit or make a purchase through our website. By using our website, you acknowledge that your information may be handled as described in this policy.
Information We May Collect
Depending on how you use our website or place an order, we may collect information such as your name, email address, billing address, shipping address, order details, and other information you provide during checkout or when contacting us.
We may also receive limited technical information generated when you use our website, such as device or browser information, IP address, and website usage information, where this information is collected through the website or services used to operate it.
How We Use Your Information
We may use the information collected to process and manage orders, arrange delivery, communicate about orders or customer service requests, respond to emails, process refunds where applicable, maintain and improve our website, and meet applicable legal or administrative requirements.
We use information only where there is a relevant purpose connected with operating our website, providing our products and services, or meeting our legal obligations.
Order and Delivery Information
When you place an order, we use the information necessary to process the purchase and arrange delivery within the United Kingdom. This may include sharing relevant information with service providers involved in payment processing, order fulfilment, or delivery where necessary to complete the order.
Payment Information
Payments are processed through Stripe. Payment processing may involve the collection and handling of payment information by Stripe in accordance with its own applicable terms and privacy practices.
We do not claim that we directly store complete payment card details unless such information is specifically collected and handled through our website’s payment systems.
Service Providers
We may share relevant personal information with third-party service providers where necessary to operate our business and provide services to you. Depending on the services used, this may include payment processors, shipping carriers, website hosting providers, and other providers that support the operation of our website.
For example, order information necessary for delivery may be shared with the relevant shipping carrier, including Evri, when required to fulfil and deliver your order.
Cookies and Similar Technologies
Our website may use cookies or similar technologies to support website functionality, understand how visitors use the website, and remember certain preferences where applicable.
You may be able to manage or restrict cookies through your browser settings. Restricting certain cookies may affect the availability or functionality of some parts of the website.
How We Store and Protect Information
We take reasonable measures appropriate to the operation of our website to help protect personal information. However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary for purposes such as fulfilling orders, providing customer support, handling returns or refunds, maintaining business records, resolving disputes, and meeting applicable legal obligations.
The length of time information is retained may depend on the type of information and the purpose for which it was collected or is required to be kept.
Your Privacy Rights
Depending on applicable data protection law, you may have rights regarding your personal information, including the right to request access to certain information, request correction of inaccurate information, request deletion in certain circumstances, or object to or restrict certain types of processing.
The availability and scope of these rights may depend on applicable law and the circumstances of the request.
To make a privacy-related request, please contact us at support@calroce.shop.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, or applicable requirements. Any updated version will be made available on this page.
Contact Us
For questions or requests relating to this Privacy Policy or your personal information, please contact us by email at support@calroce.shop.
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT+1)